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Support

At Sage Software, we're committed to making your experience a positive and productive one. With our world-class support services, SupportPlus, you'll receive fast and complete answers to all of your technical questions. Our customer support consultants utilize contemporary knowledge-base tools and technology to deliver superior customer service and can be of help to you in the following areas:

  1. Expert toll-free phone support Monday through Friday, 8:00 a.m. to 8:00 p.m. (EST).

  2. Software enhancements and maintenance updates delivered automatically

  3. Convenient electronic services such as email, voice mail and fax support. To contact the Sage Active Planner Product Group for Customer Support, send an email to analyticssupport@sage.com or call 330-688-4140.

  4. Web site support 24 hours a day, 7 days a week through the SupportPlus Online. Search for answers to your questions in the Solution Center knowledge base, download product manuals, updates and training videos, and exchange messages with your peers.

  5. Receive email notification of product updates, technical tips, and FAQ's by subscribing to our Sage Active Planner TechFlash list.

  6. Discounts on future product purchases.

Learn more about our Professional Services.